One of the most common complaints I hear from owners is that it is impossible to hold people accountable. The challenge of accountability has increased because many employees continue to work remotely, for the first time in their career.
HOW ACCOUNTABILITY AFFECTS YOUR COMPANY GROWTH
You are in business to make a profit. To hit your budget and achieve sales and profit goals, the individuals who work for you must consistently attain production goals. As a business owner or manager, you must become comfortable in holding your team accountable. It’s your job and responsibility to protect your business. Most owners and managers were very understanding when the pandemic changed the world, but you can’t lose your business and that’s what could happen.
STRATEGIES TO EFFECTIVELY HOLD YOUR TEAM ACCOUNTABLE
Strategy #1 – Three New Non-Negotiable Goals and Dated Action items
They will only attain a higher level of success for their own reasons – not yours. Your employees have also reevaluated their priorities which is why they must rewrite their goals for the last quarter of 2020.
Strategy #2 – Determine Small Rewards and Consequences
Reward and celebrate whenever possible, but there must be consequences for non-performance.
Strategy #3 – Track Stats and Ratios – It’s the Only Way to Effectively Manage
Everyone should focus on daily results they need to consistently hit or surpass goals. Daily results not attained should be added to the next day.
Strategy #4 – Focus on Increased Number of Send-Outs
Focus on increasing the number of send-outs and send-outs arranged every month.
Strategy #5 – Conduct a Weekly Review
- What did they do right?
- Do more of those activities
- What wasted their time
- Stop doing those things immediately
- What new idea to implement next week?
Why should you hold people accountable? It’s the right thing to do for them, for yourself, for their co-workers, and your business.